Frequently Asked Questions

Free Can of Abalone (Super Saver’s Club Exclusive)

I am not a Super Savers Club member. How can I join?
Join the club in 3 simple steps! Best of all, membership is free!

1. Visit this link
2. Complete the subscription form
3. Confirm your email via the confirmation email sent

Once the steps are done, you will receive a redemption email on this exclusive promotion!
Can I enjoy this Super Saver’s Exclusive deal on Giant’s online store?
No. This exclusive deal is applicable at all Giant stores except online.
Can I pay using UOB NETS card to enjoy this exclusive deal?
No. UOB Card members must make payment by UOB Credit/Debit Cards to be eligible for this Super Savers Club exclusive deals
There are no Giant hypermarkets near my house! Can I redeem my abalone from nearby Giant supermarkets or Giant Express stores?
No. They can only be redeemed at Giant Tampines, Giant Parkway Parade, Giant IMM and Giant Vivo City Hypermarkets
I went to one of the Giant hypermarkets and they are fully redeemed. What can I do?
The free abalone redemption is on a while stocks last basis. You can try another Giant Hypermarket (Tampines, Vivo City, Parkway Parade & IMM) to see if there are stocks left.
Can I authorize someone to redeem the abalone on my behalf?
As long as the redeemer has the redemption email, original receipt & original UOB charge slip, they will be able to successfully redeem the abalone. Photocopies will not be accepted.
I have missed this Super Savers Club Exclusive Deal. What can I do?
Join the Giant Super Saver’s Club and there are bound to be more exciting & exclusive deals coming right up! Best of all, membership is FREE!

CNY Promotions

Do I still enjoy PAssion TapForMore Points on top of the CNY promotions?
Yes! Earn PAssion TapForMore Points for every dollar spent, regardless of whether they are on promotion or not!
Where can I get a copy of the CNY catalogue?
You can download them here, get a copy from our stores, or get them as a supplement inside TODAY’s Papers!

Tune in & Win Prizes (Radio Game Show Contest)

How do I participate in the Radio Game Show Contest?
Tune in to YES 933, LOVE 972 or CAPITAL 958 from 26 Dec to 27 Jan, Mondays to Fridays. There are 3 time belts when the games are played: 6am -10am, 10am – 2pm, 4pm – 8pm. When the DJs cue, call in to participate!
I am a winner! How do I claim my prize?
Collection Period: 16 Jan – 3 Feb 2017, Mondays to Fridays (excluding CNY eve on 27 Jan & Public Holidays)
Collection Timing: 9am – 12pm and 2pm – 5pm
Venue: Giant’s HQ office located at 21 Tampines North Drive 2 S528765, level 3 reception
Documents required: Original NRIC for verification
I have called in but was not lucky enough to get through! What can I do?
If at first you don’t succeed, try and try again! Alternatively, you can also stand a chance to win attractive prizes in our in-store games happening across January!

General Queries

Are there extended shopping hours for my CNY shopping?
Yes! Please check here for the full list of opening hours.

Make a Donation

Can I donate items which I did not purchase at Giant?
Yes but do refer here for the recommended items that our donation partner is accepting.