FAQ

What are the different types of Giant Stores?
Giant offers 4 different store formats:
  • Giant Express
  • Giant Supermarket
  • Giant Hypermarket
  • Giant Online
Click here for the locations of all our Giant stores.
What are your stores' opening hours?
Click here to view the operating hours of all Giant stores.
Why don't Giant stores have more cashier counters open on busy days?
Ideally, we always strive to have sufficient cashiers to accommodate any increase in customer levels. Nevertheless, we also want to ensure that we reach the optimal levels of both efficiency and cost effectiveness. As retailers are the biggest casualty of the labour crunch, we are constantly on the hire and in need for cashiers. If you are interested and passionate for the retail industry, please click here for more information about our available positions.
Where can I get a copy of Giant's catalogues?
You can approach our customer service staff or express checkout cashier staff in the store to check if there are available copies. Alternatively, you can download a copy of the catalogue here. It is fuss free and you can even view it on your mobile phones while shopping!
Why are traders not allowed at Giant?
Giant is not a wholesaler. All the products that we sell are intended for our customers' personal use and not for re-sale.
Does Giant offer home deliveries?
All our Giant Hypermarkets offer home delivery services, subject to terms and conditions. Click here to find out more.
Can I return a product bought at a Giant store?
Yes, please present the purchase receipt and return the product to the Giant store where you made the purchase, as our merchandise varies from store to store.
What is the Giant Super Savers Club?
Subscribe to our mailing list and you will officially be a Giant Super Savers Club member. You will receive weekly emails about ongoing promotions, as well as SECRET deals that are unadvertised but happening in stores! We also have special promotions that are exclusively for Super Savers Club Members to redeem. Best of all, subscription/membership is FREE. Subsequently if you think that you are no longer interested, you can choose to opt out of receiving emails and/or SMS. You can review our privacy policy to see how your personal data is managed.
How do I apply for PAssion card/UOB Delight card?
You may sign up at here for UOB Delight card and sign up here for PAssion card.
For Request on filming/photography/visits/ research/collaborations
Please email our customer service at service@giantsingapore.com.sg
Which Giant stores should I visit to redeem my Dairy Farm Gift Vouchers / discounts / PAssion card TapForMore points?
You can redeem Dairy Farm Gift Vouchers / discounts / PAssion card TapForMore points at all Giant stores.
What other Vouchers are accepted at Giant Stores?

1. Sodexo Vouchers

Sodexo Voucher
    Terms & Conditions:
    1. Stated value is in Singapore dollars for use in Singapore only.
    2. This voucher is not exchangeable for cash or refunded in part of cash. Any unutilized amount shall be forfeited.
    3. This voucher is deemed void and null if found tampered, defaced, torn, damaged or if there is any writing or stamp in the area “For Merchant’s Use Only”.
    4. This voucher is good for use for one transaction only and not re-useable once it is invalidated by participating merchant.
    5. SBR Services Asia Pte Ltd shall not be responsible for any claims, demands, losses, costs, expenses or liability of any kind whatsoever suffered, arising from or in connection with any unauthorized use of this voucher.
    6. SBR Services Asia Pte Ltd shall not be liable for the goods and services purchased with this voucher.
    7. SBR Services Asia Pte Ltd reserves the rights to vary the terms and conditions of this voucher at any time without prior notice.
    8. This voucher is valid up to the date stated on the front of this voucher as “Valid Thru” date. Beyond this date, the voucher can be exchanged at our customer service department for a new voucher of the same value. Fees may apply.

    2. UNIQGIFT Vouchers

    uniqgift
      Terms & Conditions:
      1. The voucher is issued by Option Gift Pte Ltd.
      2. This voucher is valid for 12 months from the date of issue.
      3. This voucher is denominated in Singapore Dollars.
      4. This voucher cannot be exchanged for cash.
      5. This voucher is not valid for use with any promotion or discount.
      6. This voucher must be fully utilised in a single transaction and any unconsumed value will be forfeited and is not refundable.
      7. This voucher cannot be replaced if lost, and damaged or defaced vouchers are considered void and cannot be replaced. The validity of expired vouchers cannot be extended.
      8. Option Gift Pte Ltd reserves the right to vary these terms and conditions at any time without prior notice and at its sole discretion.
      9. Option Gift Pte Ltd shall not be responsible for any claim, demand, loss, damage, expense or liability of any kind whatsoever, arising from or in connection with unauthorised use of this voucher.

      10. 3. SAFRA/HomeTeam NS 50 Vouchers

        1. This voucher is issued in Singapore currency and is only good for a single transaction; any amount remaining from the transaction will be forfeited.
        2. This voucher must be redeemed by 31 December 2018.
        3. An original photo ID of the voucher recipient must be presented upon redemption of this voucher.
        4. Multiple vouchers may be used in a single transaction
        5. This voucher is not transferable and cannot be exchanged wholly or partly for cash.
        6. This voucher cannot be replaced if lost, defaced, damaged, stolen, expired and/or voided.
        7. Defaced, damaged or expired vouchers will not be accepted at the participating merchants, and the voucher will be considered null and void.
        8. MINDEF/SAFRA/HomeTeamNS/SPF/SCDF reserves the right to vary and amend these terms and conditions at any time without prior notice.
If I have other questions or feedback, who do I contact and how?
We value all customer feedback and are happy to answer any questions. Click here to see the various ways you can contact us.
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